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Introducing the new FCA Consumer Duty

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From 31 July 2023, the new Consumer Duty applies to all new and existing regulated financial products or services that are open to sale and renewal. This will extend to closed products or services from 31 July 2024.

Head of Dispute Resolution Robin Henry and Associate Abbie Coleman comment on the new Consumer Duty ‘package’ which includes a new FCA principle, cross-cutting rules and four specific outcomes.

Run time: 17 minutes

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Disclaimer: This content is provided for general information only and does not constitute legal or other professional advice. Appropriate legal or other professional opinion should be taken before taking or omitting to take any action in respect of any specific problem. Collyer Bristow LLP accepts no liability for any loss or damage which may arise from reliance on information contained in this material.

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        Introducing the new FCA Consumer Duty

        Head of Dispute Resolution Robin Henry and Associate Abbie Coleman comment on the new consumer duty which came into force on 31 July 2023.

        Published 1 October 2023

        BANKING & FINANCIAL DISPUTES & BANKING LITIGATION

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      From 31 July 2023, the new Consumer Duty applies to all new and existing regulated financial products or services that are open to sale and renewal. This will extend to closed products or services from 31 July 2024.

      Head of Dispute Resolution Robin Henry and Associate Abbie Coleman comment on the new Consumer Duty ‘package’ which includes a new FCA principle, cross-cutting rules and four specific outcomes.

      Run time: 17 minutes

      Subscribe nowEnquire about this podcast

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