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Royal Mail cybersecurity incident a reminder of the international reach of the UK GDPR

A cybersecurity incident caused ‘severe disruption’ to Royal Mail’s international export services, leaving it incapable of despatching items to destinations outside of the United Kingdom.

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Published 11 January 2023

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Royal Mail (part of International Distributions Services Plc)  announced yesterday afternoon that a cybersecurity incident had caused ‘severe disruption’ to its international export services, leaving it incapable of despatching items to destinations outside of the United Kingdom.

According to BBC News, regulators have been informed of the incident. One of these will inevitably be the UK’s data protection watchdog, the Information Commissioner’s Office (ICO). Under the UK GDPR, the ICO must be informed in the event of a personal data breach (i.e. a security incident that has affected the confidentiality, integrity, or availability of personal data) where this entails a likely risk to the rights and freedoms of the individuals whose personal data is compromised. The breach must be notified to the ICO without undue delay, but in any event within 72 hours of becoming aware of it.

But why is notification in this scenario likely to be required if this concerns deliveries to recipients overseas? The answer is that the UK GDPR is not restricted geographically. Even though in this case all the recipients will be located overseas, the processing of their personal data by Royal Mail is taking place within the United Kingdom. As such, the UK GDPR automatically governs Royal Mail’s processing of their personal data, even though the recipients are not in Britain.

For similar reasons, the EU GDPR continues to apply to British businesses in respect of their handling of personal data of individuals located in the European Economic Area (EEA), notwithstanding Brexit. This is why the Royal Mail’s own privacy policy specifically makes reference to a European data protection representative, which is a requirement for any UK business that offers goods or services to (or monitors the behaviour of) EEA-based individuals.

Yesterday’s incident will be particularly unwelcome for Royal Mail in terms of timing. Not only does this follow weeks of disruption to its operations as a result of strike action, but also comes soon after a data breach in November 2022. The ICO is therefore likely to be keeping a close eye on the organisation’s endeavours to improve the sophistication of its information security measures.

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Shorter Reads

Royal Mail cybersecurity incident a reminder of the international reach of the UK GDPR

A cybersecurity incident caused ‘severe disruption’ to Royal Mail’s international export services, leaving it incapable of despatching items to destinations outside of the United Kingdom.

Published 11 January 2023

Associated sectors / services

  • Data Protection

Royal Mail (part of International Distributions Services Plc)  announced yesterday afternoon that a cybersecurity incident had caused ‘severe disruption’ to its international export services, leaving it incapable of despatching items to destinations outside of the United Kingdom.

According to BBC News, regulators have been informed of the incident. One of these will inevitably be the UK’s data protection watchdog, the Information Commissioner’s Office (ICO). Under the UK GDPR, the ICO must be informed in the event of a personal data breach (i.e. a security incident that has affected the confidentiality, integrity, or availability of personal data) where this entails a likely risk to the rights and freedoms of the individuals whose personal data is compromised. The breach must be notified to the ICO without undue delay, but in any event within 72 hours of becoming aware of it.

But why is notification in this scenario likely to be required if this concerns deliveries to recipients overseas? The answer is that the UK GDPR is not restricted geographically. Even though in this case all the recipients will be located overseas, the processing of their personal data by Royal Mail is taking place within the United Kingdom. As such, the UK GDPR automatically governs Royal Mail’s processing of their personal data, even though the recipients are not in Britain.

For similar reasons, the EU GDPR continues to apply to British businesses in respect of their handling of personal data of individuals located in the European Economic Area (EEA), notwithstanding Brexit. This is why the Royal Mail’s own privacy policy specifically makes reference to a European data protection representative, which is a requirement for any UK business that offers goods or services to (or monitors the behaviour of) EEA-based individuals.

Yesterday’s incident will be particularly unwelcome for Royal Mail in terms of timing. Not only does this follow weeks of disruption to its operations as a result of strike action, but also comes soon after a data breach in November 2022. The ICO is therefore likely to be keeping a close eye on the organisation’s endeavours to improve the sophistication of its information security measures.

Associated sectors / services

  • Data Protection

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